[{"data":1,"prerenderedAt":230},["ShallowReactive",2],{"help-article-\u002Fhelp\u002Fen\u002Fmarketing\u002Freviews":3,"help-siblings-en-marketing":219},{"id":4,"title":5,"body":6,"category":207,"description":208,"draft":209,"extension":210,"meta":211,"navigation":213,"order":214,"path":215,"seo":216,"stem":217,"__hash__":218},"help_en\u002Fhelp\u002Fen\u002Fmarketing\u002Freviews.md","Collect and manage client reviews",{"type":7,"value":8,"toc":198},"minimark",[9,13,17,22,56,59,63,70,74,80,122,136,140,153,180,184],[10,11,5],"h1",{"id":12},"collect-and-manage-client-reviews",[14,15,16],"p",{},"After a visit, clients can rate their experience and leave a review through a link you send them. This article covers turning the invitation on, moderating and replying to what comes in, and showing your rating publicly.",[18,19,21],"h2",{"id":20},"turn-on-the-review-request","Turn on the review request",[23,24,25,38,49],"ol",{},[26,27,28,29,33,34,37],"li",{},"Open ",[30,31,32],"strong",{},"Communications"," in the sidebar, then the ",[30,35,36],{},"Schedule"," tab.",[26,39,40,41,44,45,48],{},"In the ",[30,42,43],{},"After the appointment"," section, turn on ",[30,46,47],{},"Review Request"," for Email and\u002For SMS.",[26,50,51,52,55],{},"Use ",[30,53,54],{},"Min gap"," so a client who visits often isn't asked again too soon.",[14,57,58],{},"The message links to a one-time form - there is no login, the link itself is the client's access.",[18,60,62],{"id":61},"what-a-client-can-submit","What a client can submit",[14,64,65,66,69],{},"The form asks for a 1-5 star rating, plus two optional fields: a ",[30,67,68],{},"Public review"," (may be published) and a private message to the clinic that your staff can read but that is never published. A rating with no written comment is also accepted.",[18,71,73],{"id":72},"moderate-and-reply","Moderate and reply",[14,75,28,76,79],{},[30,77,78],{},"Reviews"," in the sidebar.",[23,81,82,97,100,111],{},[26,83,84,85,88,89,92,93,96],{},"Use the ",[30,86,87],{},"Rating",", ",[30,90,91],{},"Specialist"," and ",[30,94,95],{},"Status"," filters (Pending \u002F Published \u002F Hidden) to find what you need.",[26,98,99],{},"Click a row to open its details.",[26,101,102,103,106,107,110],{},"Press ",[30,104,105],{},"Publish"," to make a review public, or ",[30,108,109],{},"Hide"," to take it down again.",[26,112,113,114,117,118,121],{},"Write a reply and press ",[30,115,116],{},"Send reply"," (or ",[30,119,120],{},"Update reply"," later). Your reply appears under the review on the public booking page, labeled \"Reply from the clinic\".",[14,123,124,125,128,129,92,132,135],{},"Only reviews with status ",[30,126,127],{},"Published"," are ever shown to clients - ",[30,130,131],{},"Pending",[30,133,134],{},"Hidden"," stay internal.",[18,137,139],{"id":138},"show-reviews-on-your-booking-page","Show reviews on your booking page",[14,141,28,142,145,146,149,150,152],{},[30,143,144],{},"Booking settings"," > ",[30,147,148],{},"Booking logic"," tab > ",[30,151,78],{}," section:",[154,155,156,165,171],"ul",{},[26,157,158,161,162,164],{},[30,159,160],{},"Require approval before publishing"," - on by default, so every new review waits for your ",[30,163,105],{}," before it appears anywhere; turn it off and reviews publish the moment a client submits them.",[26,166,167,170],{},[30,168,169],{},"Show ratings and reviews on the booking page"," - off by default. Turn it on and clients see a star rating and review count next to each specialist while choosing who to book with, and can open that specialist's full list of published reviews. You need at least one published review before anything shows.",[26,172,173,92,176,179],{},[30,174,175],{},"Google review link",[30,177,178],{},"Ask for a Google review at"," (4 stars or more \u002F 5 stars only) - paste your clinic's Google review link and clients who clear that rating are shown a one-tap invite to also post on Google right after submitting.",[18,181,183],{"id":182},"good-to-know","Good to know",[154,185,186,189,195],{},[26,187,188],{},"The overview at the top of the Reviews page shows your average rating, review count, rating distribution and a monthly trend; the trend only appears once you have reviews from at least two different months.",[26,190,191,192,194],{},"A review belongs to one appointment. If ",[30,193,160],{}," is on, editing an already-published review sends it back to Pending until you approve it again; with approval off, edits publish immediately, like new reviews.",[26,196,197],{},"If the Reviews page is missing from your sidebar, ask an administrator to grant you the \"View reviews\" permission.",{"title":199,"searchDepth":200,"depth":200,"links":201},"",2,[202,203,204,205,206],{"id":20,"depth":200,"text":21},{"id":61,"depth":200,"text":62},{"id":72,"depth":200,"text":73},{"id":138,"depth":200,"text":139},{"id":182,"depth":200,"text":183},"marketing","How review invitations reach clients, how to moderate and reply, and how ratings can appear on your booking page.",false,"md",{"key":212},"marketing\u002Freviews",true,1,"\u002Fhelp\u002Fen\u002Fmarketing\u002Freviews",{"title":5,"description":208},"help\u002Fen\u002Fmarketing\u002Freviews","3y_OUyVrW67zrmF-Dm66HMM_lYsymyAiTvkO6yLVilM",[220,221,224,227],{"path":215,"title":5},{"path":222,"title":223},"\u002Fhelp\u002Fen\u002Fmarketing\u002Floyalty","Set up and run your loyalty programme",{"path":225,"title":226},"\u002Fhelp\u002Fen\u002Fmarketing\u002Fgift-cards-and-promo-codes","Sell gift cards and run promo codes",{"path":228,"title":229},"\u002Fhelp\u002Fen\u002Fmarketing\u002Fcampaigns","Send marketing campaigns",1785780589736]