[{"data":1,"prerenderedAt":203},["ShallowReactive",2],{"help-article-/help/en/online-booking/client-reminders":3,"help-siblings-en-online-booking":195},{"id":4,"title":5,"body":6,"category":184,"description":185,"draft":186,"extension":187,"meta":188,"navigation":189,"order":190,"path":191,"seo":192,"stem":193,"__hash__":194},"help_en/help/en/online-booking/client-reminders.md","Appointment reminders by email and SMS",{"type":7,"value":8,"toc":174},"minimark",[9,13,17,22,67,76,80,103,107,119,123,133,137,149,153],[10,11,5],"h1",{"id":12},"appointment-reminders-by-email-and-sms",[14,15,16],"p",{},"Tervita can remind clients about an upcoming appointment by email and SMS automatically, with nothing to send by hand.",[18,19,21],"h2",{"id":20},"_1-turn-reminders-on","1. Turn reminders on",[23,24,25,44],"ol",{},[26,27,28,29,33,34,37,38,43],"li",{},"Open ",[30,31,32],"strong",{},"Communications"," in the sidebar (under Back office), then the ",[30,35,36],{},"Schedule"," tab - this needs the notifications:manage permission (see ",[39,40,42],"a",{"href":41},"/help/en/getting-started/team-and-roles/","team and roles",").",[26,45,46,47,50,51,54,55,58,59,62,63,66],{},"Under ",[30,48,49],{},"Before the appointment",", turn on ",[30,52,53],{},"Email reminders"," and/or ",[30,56,57],{},"SMS reminders",", then check the lead times you want for each - for example ",[30,60,61],{},"24 hours before (1 day)"," and ",[30,64,65],{},"1 hour before"," together. Each card lets you pick several lead times at once. Changes save automatically.",[14,68,69,70,72,73,75],{},"Email reminders are on by default with ",[30,71,61],{}," checked; SMS reminders are off, with ",[30,74,65],{}," pre-checked for once you turn them on.",[18,77,79],{"id":78},"_2-edit-what-the-message-says","2. Edit what the message says",[14,81,82,83,86,87,90,91,94,95,98,99,102],{},"Wording lives on the ",[30,84,85],{},"Templates"," tab, not Schedule. Click ",[30,88,89],{},"Appointment Reminder"," (email) or ",[30,92,93],{},"Appointment Reminder · SMS"," to open the editor, which has a tab per language (English / Eesti / Русский) - a reminder is sent in the client's own language when it's one of these three, English otherwise. Use ",[30,96,97],{},"Send test"," to preview it, or ",[30,100,101],{},"Reset to default"," to restore Tervita's wording. Untouched templates still send using Tervita's built-in default text.",[18,104,106],{"id":105},"what-clients-actually-receive","What clients actually receive",[108,109,110,113,116],"ul",{},[26,111,112],{},"Only scheduled or confirmed appointments get a reminder; cancelling one stops any reminder not yet sent.",[26,114,115],{},"Rescheduling recalculates the reminders from the new appointment time, so they always match when the visit actually is.",[26,117,118],{},"A booking made too close to the appointment simply skips the lead times that no longer fit - shorter ones can still go out.",[18,120,122],{"id":121},"check-what-was-sent","Check what was sent",[14,124,125,126,129,130,132],{},"The ",[30,127,128],{},"Log"," tab lists every automated message with its channel, recipient, status and queued time, searchable by recipient and filterable by status or channel. Reminder rows show as a general notification and don't display the text sent - check ",[30,131,85],{}," for that.",[18,134,136],{"id":135},"stop-reminders-for-one-client","Stop reminders for one client",[14,138,139,140,143,144,148],{},"Add their email or phone number to the ",[30,141,142],{},"Suppressions"," tab, with an optional reason - that contact then stops getting reminders and the other scheduled messages until the row is removed. Turning off a client's own marketing consent on their ",[39,145,147],{"href":146},"/help/en/clients/client-records-and-consents/","profile"," does not stop reminders - only Suppressions does.",[18,150,152],{"id":151},"good-to-know","Good to know",[108,154,155,168,171],{},[26,156,157,158,160,161,167],{},"Lead times live on ",[30,159,36],{},", not ",[30,162,163],{},[39,164,166],{"href":165},"/help/en/online-booking/booking-settings/","Delivery"," - Delivery covers quiet hours, the SMS sender name and daily sending limits.",[26,169,170],{},"Outside your sending window (\"quiet hours\"), reminders wait until it reopens rather than being lost.",[26,172,173],{},"A reminder skipped for a suppressed contact won't show in the Log at all - check Suppressions if a client says they got nothing.",{"title":175,"searchDepth":176,"depth":176,"links":177},"",2,[178,179,180,181,182,183],{"id":20,"depth":176,"text":21},{"id":78,"depth":176,"text":79},{"id":105,"depth":176,"text":106},{"id":121,"depth":176,"text":122},{"id":135,"depth":176,"text":136},{"id":151,"depth":176,"text":152},"online-booking","Set up automatic email and SMS reminders before appointments, and see what clients actually receive.",false,"md",{},true,3,"/help/en/online-booking/client-reminders",{"title":5,"description":185},"help/en/online-booking/client-reminders","YLEV9e7hIkJhxvWoLl9BQUOflac2cEWKe2nIIltH-No",[196,199,202],{"path":197,"title":198},"/help/en/online-booking/your-booking-page","Your public booking page: where it lives and how to share it",{"path":200,"title":201},"/help/en/online-booking/booking-settings","Booking settings and confirmations: control how online booking behaves",{"path":191,"title":5},1783663856060]