These Terms of Service (the "Terms") govern your access to and use of the Tervita platform, including the websites tervita.ee, tervita.lv and tervita.app, their subdomains, dashboards, public booking pages and related services (together, the "Platform").
The Platform is operated by Lubera OÜ, a private limited company established under the laws of the Republic of Estonia ("Lubera", "we", "us" or "our"). By creating an account, accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, you must not use the Platform.
The Platform is a business tool intended for use by clinics, salons and other service businesses (each a "Customer" or "you"). If you accept these Terms on behalf of an organisation, you represent that you are authorised to bind that organisation.
In these Terms:
You must be at least 18 years old and legally able to enter into a contract to use the Platform. You agree to provide accurate, current and complete information when registering and to keep it up to date.
You are responsible for all activity that occurs under your account and under your Authorised Users' accounts. You must keep login credentials confidential, restrict access to authorised persons only, and notify us promptly at privacy@tervita.ee if you suspect any unauthorised access to or use of your account.
You agree not to, and not to permit anyone to:
As between you and Lubera, you own and are responsible for the Customer Data you submit. With respect to the personal data of your End Clients, you act as the data controller and Lubera acts as your data processor, processing such data on your documented instructions in order to provide the Platform.
You are responsible for ensuring that you have a valid legal basis and any required consents, and that you provide all required privacy notices, before entering personal data (including any appointment notes or health-related information) into the Platform. You must comply with the EU General Data Protection Regulation (GDPR) and the Estonian Personal Data Protection Act and other applicable laws.
Our processing of personal data is described in our Privacy Policy, which forms part of these Terms.
Access to some features of the Platform may require payment of subscription or usage fees. Where fees apply, they will be presented to you before you subscribe. Unless stated otherwise, fees are exclusive of applicable taxes (including VAT), which you are responsible for paying.
We may change fees on reasonable prior notice; changes take effect at the start of your next billing period. Fees already paid are non-refundable except where required by law.
The Platform, including its software, design, text, graphics, logos and the "Tervita" name, is owned by Lubera or its licensors and is protected by copyright, trademark and other laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for your internal business purposes during the term of these Terms.
You retain all rights in your Customer Data. You grant Lubera a worldwide, non-exclusive licence to host, copy, process and display Customer Data solely as necessary to provide, secure and improve the Platform.
The Platform relies on and may integrate with third-party services, including cloud hosting, content delivery, email delivery and (where enabled) SMS and payment providers. Your use of those services may be subject to their own terms. We are not responsible for third-party services and do not control them; their availability is outside our control.
We aim to keep the Platform available and reliable, but we do not guarantee uninterrupted or error-free operation. The Platform may be temporarily unavailable for maintenance, updates or reasons beyond our control.
We may add, change, suspend or discontinue features of the Platform at any time. Some features may be offered as beta or trial features and provided "as is" without any commitment that they will be released generally.
Operating your account involves service messages that we send by e-mail and, where you have enabled it, by SMS or in-product notification: sign-in and security messages; billing, invoice and subscription notices; legal and policy notices; guidance while your workspace is being set up (for example reminders that point to the next setup step); notices about changes, outages or new features of the Platform; summaries of activity in your account; tips on using features you have enabled; and other messages needed to operate, secure or support the Service. These messages are part of the Service and are not marketing.
We keep the volume reasonable and relevant to how you use the Platform. You can turn off non-essential service messages - such as setup guidance, feature tips and activity summaries - at any time using the link in the message or the settings in your dashboard. Sign-in, security, billing and legal notices cannot be switched off while your account exists. Marketing communications, where offered, are governed by the Privacy Policy and always carry an opt-out. Notifications to your End Clients are governed by the Customer Data section and by your own settings.
To the maximum extent permitted by law, the Platform is provided "as is" and "as available", without warranties of any kind, whether express, implied or statutory, including any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
The Platform is a scheduling and business-management tool. It does not provide medical, legal, accounting or other professional advice. You remain solely responsible for all clinical, professional and business decisions and for compliance with the rules of your profession.
To the maximum extent permitted by law, Lubera and its directors, employees and suppliers will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, data or goodwill, arising out of or in connection with your use of the Platform.
To the maximum extent permitted by law, our total aggregate liability arising out of or relating to these Terms or the Platform will not exceed the total fees you paid to us for the Platform in the twelve (12) months preceding the event giving rise to the liability.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for intent or gross negligence, or any mandatory rights of consumers.
You agree to indemnify and hold Lubera harmless from and against any claims, damages, liabilities and reasonable expenses (including legal fees) arising out of your Customer Data, your use of the Platform in breach of these Terms or applicable law, or your handling of your End Clients' personal data.
These Terms apply for as long as you use the Platform. You may stop using the Platform and close your account at any time. We may suspend or terminate your access if you materially breach these Terms, if required by law, or if your continued use poses a security or legal risk.
Upon termination, your right to use the Platform ceases. For a limited period after termination you may request an export of your Customer Data; thereafter we may delete or anonymise it in accordance with our Privacy Policy and applicable law.
We may update these Terms from time to time. If we make material changes, we will provide reasonable notice, for example by posting the updated Terms on the Platform and updating the "last updated" date. Your continued use of the Platform after the changes take effect constitutes acceptance of the updated Terms.
These Terms are governed by the laws of the Republic of Estonia, without regard to conflict-of-law rules. The courts of Estonia (Harju County Court as the court of first instance) have jurisdiction over any dispute, unless mandatory law provides otherwise. If you use the Platform as a consumer, you may also benefit from the mandatory consumer-protection rules of your country of residence.
If you have questions about these Terms, please contact us:
Last updated: 10/28/2026