Set up and run your loyalty programme

Reward repeat clients with points they earn on purchases and redeem for a discount, plus optional tiers that unlock extra perks the more they spend or visit.

Turn it on and set the rates

Open Loyalty in the sidebar, then the Program tab.

1. Set Points per €1 spent (how fast clients earn) and € per point (what a point is worth on redemption).
2. Switch on Loyalty program enabled, then Points enabled to let clients earn and spend points at all.
3. Press Save program.

Award or redeem points

On the Members tab, pick a client, then:

• Award for a purchase - enter the Amount spent (€) and press Earn.
• Redeem points - enter the points to redeem and press Redeem to take the discount.

Points also build up automatically whenever that client checks out at the till, with no action needed here - the Members tab is for one-off awards, corrections, or purchases rung up outside the till.

The table below lists every client with a loyalty account: current balance, lifetime earned and lifetime redeemed. A client only appears there once they've earned or redeemed at least once.

Tiers

Switch on Tiers enabled (Program tab), then set the Tier metric window - Lifetime, or a rolling 3/6/12/24 months - the period tier thresholds are measured over.

1. In Tier ladder, fill in a Tier name, pick the Metric (Spend or Visits) and a threshold, then choose a Reward type: a discount percentage, a free service, or a custom perk you describe yourself.
2. Press Add tier.
3. Each tier has an Active/Inactive switch controlling whether clients can currently reach it, and a Delete action.

At the till, a discount or free-service reward for that client's tier can be applied with one press of Apply reward; a custom perk has no fixed value to calculate, so it's marked to apply manually instead. After changing thresholds, press Recalculate tiers to re-evaluate every client's tier immediately, rather than waiting for their next visit.

Good to know

• Points and tiers are entirely internal - clients don't see a balance or tier anywhere on the public booking page.
• Awarding points, redeeming points, and managing the programme itself (rates, toggles, tiers) are three separate permissions - ask an administrator if a control is missing for you.
• Loyalty program enabled is the master switch for the whole programme; Points enabled and Tiers enabled can each be turned off on their own while the programme itself stays on.